If you face an issue with your rental and need our help or a technician’s help to resolve, simply log in to your portal and submit a maintenance request. We ask you to describe the issue and attach images if possible.

Before submitting your maintenance request, check if you did some initial troubleshooting and try to attempt to resolve the issue yourself. If you need to report a formal maintenance request, please make sure that you describe the ticket as descriptively as you can. Pictures go a long way, so please attach pictures of the situation to help us better qualify the issue. 

Please remember, if a maintenance request has been submitted we will schedule a visit to check. Let us know in your request how a technician can access the home.

If an emergency arises and either you or the property is threatened, please contact the office immediately at (650) 523-4999.

Certain repairs and upkeeps are the responsibility of you the resident. Lawn care, pest control, air filters, and pilot lights for example, are your responsibility.. If you need us to do any service for those we can send a technician but we will charge you a fee for this service.

If you face any issue, please follow the following troubleshooting guide below